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POLICIES

PAYMENT

STANDARD PURCHASES

Buyers selecting the Electronic Funds Transfer (EFT) option must ensure that payment has been made to Atlas Pearls Ltd. within 3 business days of receipt of invoice. If payment is not received and alternative payment arrangements are not made the goods will be forfeited by the buyer.

As soon as confirmation of the full payment is received the purchased goods will be shipped.

Please note that the buyer is responsible for ensuring that all bank transfer fees are covered. Note that foreign banks will often charge additional intermediary bank fees. Please contact your financial institution for further information.

Please email a copy of the receipt of transfer payment to Accounts@AtlasPearls.com.au

AUCTIONS

Buyers with successful bids will receive their invoice within 48 business hours of the closure of the auction.

The Buyer will have 3 business days to make payment. If payment is not received and alternative payment arrangements are not made the lot will be forfeited by the bidder.

Payment options will be included on the invoice. For any payment inquiries please contact Accounts@AtlasPearls.com.au

When payment is by Electronic Funds Transfer (EFT) the Buyer is responsible for ensuring that all bank transfer fees are covered. Note that foreign banks will often charge additional intermediary bank fees.

Please contact your financial institution for further information.

TAX'S & IMPORT DUTIES

Atlas Pearls is not responsible for the payment of Consumption Taxes or Duties.

All successful Buyers are solely responsible for the payment of all duties and taxes incurred upon arrival of the goods in the nominated country.

ELECTRONIC FUNDS TRANSFER

For payments made using electronic funds transfers please use the below details:

Please use the below details:
Account Number:   ATLPPUSD01
Branch No (BSB):   086-217
SWIFT Code:   NATAAU3303M

Note: You may be required to add numbers to the front of the Account number. In these instances, please enter the Account Number as follows: 086000ATLPPUSD01.

CURRENCY

All pricing displayed online is in USD. Invoicing can be provided in an alternative currency upon request.

PAYMENT INQUIRIES

For all payment and account inquiries please contact us on email: Accounts@AtlasPearls.com.au or call on +61 8 9284 4249

 

SHIPPING

STANDARD PURCHASES

Customers will have the following delivery options:

AUSTRALIA

Pick Up (Perth, Western Australia only)

Free

Flat rate delivery - Australia wide

$15 USD

 

INTERNATIONAL

Use your own courier service (You will be contacted for your shipping account details)

Free

Atlas to provide courier service

Cost will be calculated & invoiced

 

AUCTION PURCHASES

The cost of shipping will be calculated at the conclusion of an auction and finalisation of each customers lot wins. The shipping cost will be included on the final invoice. Please let us know if you wish to organise your own shipping. 

INQUIRIES

For all shipping inquiries please contact us via email: Atlas@AtlasPearls.com.au

 

RETURNS

Atlas Pearls offers a full refund on all loose pearls purchased online.

  • Goods must be returned within 30 days of receipt.

  • Returned items must be returned in full and be exact to the original lot purchased.

  • When the returned goods are received by Atlas Pearls and processed our finance team will contact you to arrange a refund.

  • The customer is responsible for the cost of returning the goods. Please ship using a method including tracking, signature on delivery and insurance.

  • Atlas Pearls will not be held liable for any goods lost in transit.

To discuss a return please contact us at Atlas@AtlasPearls.com.au or by phone +61 8 9284 4249.